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Hydrotherapy
Regaining Mobility
Post Operative Rehabilitation
Sports Physiotherapy

Post Operative Orthopaedics
Physical Therapy​
Men's Health
Women's Health

Back Pain
Shoulder pain
Neck Pain
Wrist pain

Downs Physiotherapy Toowoomba

Payment is required at the conclusion of each consultation. The rebate from your health fund can be transacted through the HICAPS system with the balance for the payment to be made as either cash, EFTPOS, credit card or cheque. If you need to cancel your appointment, it is requested that you provide adequate notice (at least 24 hours notice if possible) as then the appointment time can be used by another client.

What are the terms for payment and cancellation? 

What are the terms for payment and cancellation?

Whether you have a Gold or White Card you will require a referral (D904) from your doctor in order for DVA to cover the cost of your physiotherapy.

What if I am a DVA patient?

What if I am a DVA patient?

No. Workcover rates for physiotherapy do not cover the full cost of our fees and as such we apply a small co-payment in order to cover this short fall. This co-payment will be at your expense and cannot be claimed back from Workcover.

Does Workcover meet the full cost of your fees?

Does Workcover meet the full cost of your fees?

We are happy to see Workcover patients, however; we will need a valid medical certificate and a claim number from Workcover. If Workcover does not accept a claim then the cost of any services that we provide will become your responsibility.

What if I am a Workcover patient?

What if I am a Workcover patient?

Yes, but this will depend on the level of cover that you have chosen with your private health insurer. Members in health funds who have extras or ancillary type cover will normally have part of the cost of our fees rebated, but not the full amount. We encourage you to personally check with your fund regarding the amount of rebate that will be provided and any limits there may be before any treatments are commenced.

Does private health insurance cover physiotherapy?

Does private health insurance cover physiotherapy?

Some private health funds have established special arrangements with the two private hospitals in Toowoomba that include the cost of physiotherapy. This arrangement is called "bundling".

Where such an arrangement exists health fund members, providing they have hospital cover, will have no out of pocket expenses (phone, paper etc excluded) for intrinsic of care physiotherapy treatment following their stay in hospital. Where such an arrangement exists, accounts for physiotherapy will be forwarded directly to the hospital.

We strongly recommend that you confirm with your health fund, and the hospital into which you will be admitted, to confirm whether or not such an arrangement exists.

In cases where no such arrangements exist between a health fund and the hospital or if you do not have private health insurance, patients will receive an account from us after being discharged from hospital and this account will be separate to any hospital account you may receive.

Will I receive an account from you if you provide physio to me while I am in hospital?

Will I receive an account from you if you provide physio to me while I am in hospital?

Yes, but there are limitations. Only patients with chronic conditions & complex care needs that are being managed by their doctor under a Chronic Disease Management (CDM) plan can claim Medicare benefits. Benefits can be claimed for up to five (5) allied health services in a calendar year from eligible allied health professionals (AHP) such as physiotherapists, occupational therapists, podiatrists etc.

The five services can be made up of five of the one type of allied health service or a combination of different types of service - for example, five physiotherapy or one podiatry service, 2 occupational therapy services and two physiotherapy services.

Does Medicare cover Physiotherapy services? 

Does Medicare cover Physiotherapy services?

We suggest that you wear either a swimming costume (togs) or shorts and a tee shirt.

What should I wear for Hydrotherapy?

What should I wear for Hydrotherapy?

This will depend on the type of treatment you are receiving. Generally we recommend that you wear loose, comfortable clothing. If you have any concerns, check with the practitioner prior to your appointment.

What should I wear?

What should I wear?

Please bring any referrals, documentation and relevant test results such as X-Rays.

What should I bring to my appointment?

What should I bring to my appointment?

On average, each appointment will take half an hour. This will depend on the nature of the condition treated and the therapist involved.

How long does an appointment take?

How long does an appointment take?

A medical referral is not necessary to see a physiotherapist unless you are claiming the injury/treatment through a third party insurer such as Workcover, Department of Veteran's Affairs or Accident Insurance etc.

Do I need a referral to be seen as as an outpatient? 

Do I need a referral to be seen as as an outpatient? 

Frequently Asked Questions

Downs Physiotherapy Toowoomba